Adding User FAQs 

1. I'm having trouble adding a user, it says their email is already active on another VerifyTX Account, what should I do?
   
1. First, find out if that person is still actively using that Verify TX account.  
   
1. If they are, you can create their username as exampleusername+yourfacilitynamehere@emaildomain.com  - adding a "+" after their emailname and before the "@" sign is a workaround google established years ago, that allows them to still receive emails.  Fun fact: it was originally made to help people know what companies were selling their email/contact information in an effort to reduce spam emails.  
   
2. If they aren't, submit a support ticket through the client portal, please include their name, email, and the facility they were previously employed in.  
   
3. You can also use the workaround in listed above if the employee doesn't know the name of their previous employer
   
2. I created a  user, but they aren't receiving the registration email link, what should I do?
   
1. First, check to see that the email listed in their user profile is correct, if it isn't, correct the email and hit save, a new email should be generated in a few minutes. You can also disable the user, and re-enable them. 
   
2. If the email was correct, and they still have not received it, please have them check with their email administrator to ensure that @verifytx.com or @systemstx.com are added to their emails "whitelist" - it is important for the user to receive emails from us, since features like tagging and notifications will come from these domains 
   

​Billing and Invoicing FAQs

1. I'm out of credits, what do I do? 
   
1. Have the system administrator check the billing section to check the status of their most recent invoice.  If the status is not paid, and is still showing unpaid or processing, please do the following:
   
1. Processing - if this is still processing, please submit a ticket  and select "Billing/Invoicing" as the type of help that you need.  Please be sure to include proof of payment that shows the type of payment (ACH or credit/debit card) date payment was made, the method, amount, who the payment was made out to (should say verifytx or systems tx) and the last 4 of the account number that was used to make the payment.  We treat these tickets as urgent, and will respond to them within 1 hour. 
   
1. Please do  NOT include full credit/debit card or ACH information, we only need the last 4 digits of the payment method.
2. Unpaid - please verify that the payment has been made, and follow the steps above. 
   
1. If payment has not been made, please make payment immediately using a credit or debit card, ACH payments have a processing window of 7-10 days and are not the fastest method of replenishing credits. 

Error Message FAQs

1. Am I institutional or professional?  
   
1.  This depends on your credentialing profile with the insurance carrier.  Are you billing your claims under an individual provider, or are you billing your claims under a facility group?  if you're using an individual provider, then please select professional.  If you're billing your claims under a facility group, use institutional.